AI for customer emails

Faster replies that still sound like you. Let the tool draft the replies you write every week, keep your team's tone, and decide yourself what you promise a customer.

Part of the AI at Work programme. In this sample academy, only the first course, AI at Work: The Essentials, is open.

Lessons

• The reply you write twenty times a week. Turn your most common customer reply into a brief you can reuse, and check it in thirty seconds.

• Giving it your tone. Show it three of your team's real replies so its drafts sound like your team.

• The angry customer. Let the tool draft a calm first reply. What you offer the customer stays your decision.

• Replies that promise things. Refunds, dates and exceptions: what a draft must never commit to until a person has said yes.

• Checking before you send. Names, order numbers and dates, checked in the time it takes to reread the email.

• A reply in another language. When a drafted translation is good enough to send, and when to ask a colleague who reads the language.