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Faster replies that still sound like you. Let the tool draft the replies you write every week, keep your team's tone, and decide yourself what you promise a customer.
Faster replies that still sound like you. Let the tool draft the replies you write every week, keep your team's tone, and decide yourself what you promise a customer.
Part of the AI at Work programme. In this sample academy, only the first course, AI at Work: The Essentials, is open.
The reply you write twenty times a week. Turn your most common customer reply into a brief you can reuse, and check it in thirty seconds.
Giving it your tone. Show it three of your team's real replies so its drafts sound like your team.
The angry customer. Let the tool draft a calm first reply. What you offer the customer stays your decision.
Replies that promise things. Refunds, dates and exceptions: what a draft must never commit to until a person has said yes.
Checking before you send. Names, order numbers and dates, checked in the time it takes to reread the email.
A reply in another language. When a drafted translation is good enough to send, and when to ask a colleague who reads the language.
This course is part of the academy's invite-only offering.
Access to this course is managed by the academy owner. Reach out to them if you would like to join.